Privacy Policy

This Privacy Policy explains how Helpr Labs (“we”, “us”) collects, uses, and shares information when you use our mobile app, website, and related services (collectively, the “Services”).

Information We Collect

• Account and profile information (e.g., name, email, phone number, photo).
• Requests, offers, and transaction details (e.g., need type, amounts, status history).
• Messages and content you send in chat (including attachments, if enabled).
• Location information (e.g., pickup/dropoff addresses, live location sharing during a transaction, if you allow it).
• Verification information (e.g., identity details or documents, where required).
• Device and app information (e.g., IP address, device identifiers, app version, crash logs).
• Notification data (e.g., push notification token).

Payment Information

When you make payments, payment processing is handled by third-party payment processors (such as Stripe or Paystack). We receive limited information about the payment (for example, payment status and identifiers) to operate escrow-like flows, handle refunds, and provide receipts. We do not store full card details on our servers.

How We Use Information

• Provide and improve the Services (create needs, offers, transactions, and chat).
• Facilitate payments, refunds, and fraud prevention.
• Enable safety features (verification, trust scores, reviews, moderation).
• Send notifications and service communications (e.g., updates about offers and transactions).
• Customer support and troubleshooting.
• Comply with legal obligations and enforce our terms.

How We Share Information

We may share information in the following ways:

• With other users when needed to complete a request (e.g., your name, profile, ratings, and chat messages).
• With service providers that help us run the Services (hosting, email delivery, file storage, maps/geocoding, and push notifications).
• With payment processors to process payments and handle disputes/refunds.
• For legal, safety, and compliance reasons (e.g., responding to lawful requests).
• In connection with a business transfer (e.g., merger or acquisition).

Location and Permissions

Some features require device permissions (such as location or notifications). You can control permissions in your device settings. If you disable permissions, certain features may not work.

Data Retention

We keep information for as long as needed to provide the Services, comply with legal obligations, resolve disputes, and enforce agreements. Retention periods can vary depending on the type of data.

Your Choices and Rights

• Access and update your profile information in the app.
• Request account deletion (subject to legal/operational retention requirements).
• Control device permissions (location, notifications) in device settings.

Security

We use safeguards designed to protect your information. No method of transmission or storage is completely secure, so we cannot guarantee absolute security.

Children’s Privacy

The Services are not directed to children, and we do not knowingly collect personal information from children.

Changes to This Policy

We may update this policy from time to time. If we make material changes, we will provide notice within the Services or by other appropriate means.

Contact Us

If you have questions about this Privacy Policy, contact us at support@helprlabs.com.